Please select the relevant tab for information about your School Bus or Regional Town Bus Services.
School Bus Services: Request for Information
I have registered online with the Public Transport Authority, what do I do next?
PTA will notify you that your application for transport assistance has been accepted. PTA will also notify the contractor who will communicate with you about bus routes and pick-up times.
Do I need to tell the driver that my child is not on the bus today?
Yes please! You will be provided with the driver’s details when you first commence, or details can be found by requesting the information through the form above. Either phone or text the driver to let them know your child won’t be travelling.
My child has special health requirements, how can I make sure the driver is aware of them?
Mention this when registering your child with Public Transport Authority. We will contact you to make arrangements and define our driver’s role in assisting your child while on the bus.
· Attempt to contact the parent and arrange to meet at another bus stop, wait for a short period to ensure they are not just running late, but reasonably only up- to two minutes to ensure you remain on time.
· If you are unable to contact the parent, you may drop the student at a pre-arranged drop-off location, or keep the child on the b us and return to their stop after you complete the run.
· If necessary, and if appropriate, you may consider delivering the child to their house.
· Then let the bus contractor know what you have done.
My child is complimentary. What does this mean?
If the bus reaches capacity and a new, non-complimentary child, requires transport, your child will not be provided transport on the bus.