Terms & Conditions

Please find details below of our different Terms & Conditions for Busy Blue Bus Tours + Charters.

 


 

Charter & Self-Drive / Dry Hire
Terms & Conditions

Quotations for Services

A quote is valid for 30 Days from day of issue. A non-refundable deposit is required to make a quote a secure booking. If a quotation is not accepted within 30 Days, Busy Blue Bus Tours + Charters reserve the right to adjust the quote in line with changing costs.

A quote is not a guarantee of availability until a deposit has been made.

Deposit and Payment Methods

Payment can be made by:

  • EFT
  • Cheque
  • Money Order
  • Credit Card
  • Cash (direct at our Office, not in the Mail)

A 10% Deposit is required within 30 Days to confirm your Booking. This deposit is non-refundable. Payment in full is required 48hrs prior to the departure date of your Charter or prior to your Self-Drive Hire.

Please Note: Account Holders and Purchase Order customers maintain negotiated payment arrangements.

Adjustments & Cancellations

All changes to your Self-Drive Hire or Charter Service are subject to the availability of both vehicle and driver and could incur a further cost (For example, if you wish to extend your hire by 1 day – we can do this only if the vehicle has not already been hired for use the following day).

Costs that may be incurred include:

  • Application of Insurance Excess Reduction (Optional)
  • Amendments to Charter or Self-Drive / Dry hire requirements (including but not limited to additional kilometres / stops, length of hire, change of vehicle size)
  • Adjustments required to adhere to Fatigue Management Requirements
  • Costs to supply Security Services

We reserve the right to edit an existing invoice or issue a new invoice upon return of a Charter or Self-Drive Hire vehicle for:

  • Adjustments to Charter Service or Self-Drive Dry hire requirements (including but not limited to additional kilometres / stops, length of hire, change of vehicle size) that took place during the hire period after the initial invoice had already been issued / paid. Additional charges may be invoiced upon the return of the bus to the Depot.
  • Pickup and Delivery of a Vehicle on your behalf
  • Fuel Costs (where a vehicle is not fuelled upon return) (See Fuel)
  • Additional Kms (See Kilometres)
  • Insurance Excess (where a vehicle is deemed to be damaged by client)
  • Any costs incurred for replacing or repairing any accessories, equipment or specialised equipment supplied by us, including but not limited to, First Aid Kit, Fire Extinguishers, Emergency Hammers, Tools & Maintenance Items and Lost Keys.
  • Cleaning Fee $250

Cancellation of Charter Services or Self-Dry Hire services less than 48 hrs prior to departure incurs full payment.

Daily Self-Drive Hire Rates

Self-Drive / Dry Hire daily hire rates are for a 24hr period or part thereof.

Unpaid Accounts

We reserve the right to refer accounts that remain unpaid over 30 Days past the Due Date to a Debt Collection Service. You, as the client, will be liable for any and all Debt Collection costs.

We encourage you to contact us in the event you are experiencing financial difficulty to create a mutually agreed written payment agreement.

Drivers and Licensing Requirements

  • All drivers must be a minimum of 25 years of age
  • A minimum of an LR licence is required to hire any Self-Drive Hire buses. (Please Note: depending on the bus, a MR or HR Licence may be required).
  • All drivers must be suitably licenced for the hired vehicle and able to present a valid photo identification / driver licence which will be held on file for the period of the hire. Please refer to our Privacy Policy for further information on our Data Collection processes (busybluebus.com.au/privacy-policy).

Each depot will be able to advise which vehicles are able to be hired based on your current driver’s licence (for Self-Drive Hire) or alternatively quote on the cost of providing the service of one of our drivers (Charter Services).

Fuel

All Self-Drive Hire vehicles are hired out with a full tank of fuel. If a vehicle is returned with less than a full tank of fuel, then a charge of $60 for re-fuelling plus the cost of the fuel will apply.

Pickup and Dropoff

A $60 charge will apply per instance for vehicle pick up or drop off on your behalf (for Self-Drive Hire). (eg. Total cost of $120 if both pickup and delivery were requested)

Kilometres

Self-Drive / Dry Hire – 200km are included per day of Hire. Additional costs are applied depending upon size of vehicle hired.

  • Mini: 28c per km
  • Small: 33c per km
  • Medium: 45c per km
  • Large: 55c per km

Insurance Excess Reduction

Hirers of Self-Drive / Dry Hire buses have the option of purchasing Insurance Excess Reduction for $20 per day.

In the event of an accident / damage to a bus the current Insurance Excess is as follows:

  • without Insurance Excess Reduction $2000
  • with Insurance Excess Reduction applied $750

Fatigue Management Requirements

Busy Blue Bus Tours + Charters adheres to Fatigue Management Guidelines for Commercial Vehicle Drivers as determined by the West Australian Department of Transport. Where driving requirements exceed recommendations by these Guidelines, times may be adjusted, or meals & accommodation included in our costs for the Charter driver.

Travel Insurance

Busy Blue Bus Tours + Charters requires passengers to be aware of the importance of travel insurance when traveling. We strongly advise to take out travel and cancellation insurance to cover against cancellation costs, lost or damaged luggage or costs incurred from injury or illness.

Seatbelts

Seatbelts must be worn in all buses that have them fitted. All passengers must be seated at all times when the vehicle is moving. Child restraint points are fitted on selected buses; however, we do not supply or fit child seats. If you require a bus that has child restraint points – you will need to request this at the time of booking. (Refer to Road Traffic Code 2000)

Special Needs

Please advise Busy Blue Bus Tours + Charters of any special needs at the time of booking.

Smoking / Alcohol / Drugs

Smoking is not allowed on any of our buses at any time.

Food or Drinks are not to be consumed in any of our vehicles at any time without prior approval.

Alcohol is not to be consumed on the bus. For the safety and comfort of all passengers, drunk, obnoxious and abusive behaviour will not be tolerated, and we reserve the right to refuse entry to the bus. Western Australian Liquor Licensing Laws under the Liquor Control Act 1988 119 (4)(a) state that no alcohol can be consumed on the bus.

Animals

Busy Blue Bus Tours + Charters strictly refuse the transportation of any live stock or domestic animals on board and or stowed in our luggage compartment. Transportation in this instance is classified as a breach of the “Australian Animal Welfare Standards and Guidelines” and the “RSPCA Policy for the Transportation of animals”. Service animals such as seeing eye dogs are permitted to travel on board with passengers who have certified approval.

Persons requiring assisted travel with a Companion Dog are permitted to travel with the appropriate certification on Busy Blue Bus Tours + Charters services. Companion dogs will require a valid identification card issued by a training organisation prescribed under the Dog Regulations 2013. Companion Dogs must have a suitably marked identifying dog coat or harness. More information about Companion Dogs can be found by contacting Seeing Eye Dogs Australia, Visibility or Assistance Dogs Australia.

Please advise of any special requirements when booking the bus.

Service Cancellations

Busy Blue Bus Tours + Charters services may be cancelled at any time due to unforeseen operational circumstances and/or because of natural disasters, e.g. cyclones, flooding, operational requirements, etc. Busy Blue Bus Tours + Charters cannot be responsible for any costs incurred by passengers because of cancelled services.

Liability

No liability can be taken by Busy Blue Bus Tours + Charters, the Owner/Operators or any of its affiliates (3rd Party agents, Suppliers or Contractors) in case of, but not limited to, damage to personal belongings, personal loss, theft, injury or sickness whilst participating in designated activities. Valuables should be kept with the passenger always. Busy Blue Bus Tours + Charters reserves the right to alter the route, itinerary or to cancel the operation if road, weather or other conditions dictate. Any personal expenses incurred by a passenger because of any curtailment, delay or alteration of any hire service, whether caused by flooding, fire, road closure, mechanical defect or any other causes, are the responsibility of the passenger. In the event of break down or other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified to ensure the continued operation of the hire service.

Force Majeure

Neither party will be liable for failing to perform it’s obligations under this agreement as long as the failure is triggered by something beyond it’s reasonable control. This clause does not excuse payment or money due.

Privacy

Your personal information will be used only to track your payment. It will not be sold to any other party. Please refer to our Privacy Policy for further information on our Data Collection processes (www.busybluebus.com.au/privacy-policy)

Feedback for Continuous Improvement

We would appreciate any feedback about your hire experience.

Please get in contact via our Contact Form: https://busybluebus.com.au/contact-us/

Complaints and Complaints Handling

In the unlikely event that you have experienced any problems, at your earliest convenience you should report the matter to a representative of Busy Blue Bus Tours + Charters. Complaints following your hire services must be submitted in writing to Busy Blue Bus Tours + Charters no later than 30 days after your return.

Please get in contact via our Contact Form: https://busybluebus.com.au/contact-us/

The complaint will be handled accordingly to our Complaints Handling Policy.

 

 


 

Tours & Short Breaks
Terms & Conditions

Bookings

Busy Blue Bus Tours + Charters will operate with a minimum of 2 persons per tour. All bookings must be made a minimum 18 hours prior to tour departure date and time. All bookings must be paid for in full at time of booking. Bookings not paid within 18 hours of travel departure, may be cancelled. All fares are accurate at the time of printing and updated annually. Tickets are non-transferrable. Booking amendment fees may apply to group bookings.  Courtesy pick-up arrangements must be made at the time of booking. All prices referred to are in Australian Dollars and include GST (Government Goods & Services Tax).

Concessions

A valid concession card must be presented when purchasing a concession ticket and when boarding the coach. The travel date must fit within the ‘valid to’ date of the concession card.  Concessions rates apply in the following way:

Concession rateValid holders of a Pension card, Student card or Commonwealth Healthcare card
Accompanied ChildAged 16 years or under
Family2 adults and 2 children aged 16 years or under

 

Age Restrictions

Children are not permitted on tours unless they are accompanied by a parent or legal guardian. There is no age restriction on day tours, however where a child requires an additional seat restraining device, this should be advised at time of booking.

Courtesy Pick Up & Drop Off

We pick up from locations around the Albany CBD (within 20km) and return to the same pick up point at the conclusion of the tour.

Payment Methods

Payment may be made either by credit card or direct deposit. Our bank account details will be provided on request. We accept major credit cards. Please be sure you have read and accepted our terms and conditions prior to sending your payment.  Trade distributors will be invoiced monthly.

Refund and Cancellation Policy

Cancellation of a booking or part thereof will incur the fees listed below. Once travel has commenced, no refunds will be made for any unused services and clients will be responsible for their travel arrangements from that point onward.

  • > 48 hours – full refund
  • < 48 hours – no refund

No refund is given if a passenger fails to board service.

Bookings can be open-dated for up to 12 months from purchase date or transferred to another service up until 18 hours prior to the service departure time.

Any cancellation or amendment to a booking must be made in writing ie email with phone number.

If your booking is made through a booking agent their cancellation fees may differ to the above and will be additional to these terms and conditions.

 

Travel Insurance

Busy Blue Bus Tours + Charters requires passengers to be aware of the importance of travel insurance when traveling. We strongly advise to take out travel and cancellation insurance to cover against cancellation costs, lost or damaged luggage or costs incurred from injury or illness.

Liability

No liability can be taken by Busy Blue Bus Tours + Charters, the Owner/Operators or any of its affiliates in case of, but not limited to, damage to personal belongings, personal loss, theft, injury or sickness whilst participating in designated activities. Valuables should be kept with the passenger at all times. Busy Blue Bus Tours + Charters reserves the right to alter the route, itinerary or to cancel the operation if road, weather or other conditions dictate. Any personal expenses incurred by a passenger as a result of any curtailment, delay or alteration of any tour, whether caused by flooding, fire, road closure, mechanical defect or any other causes, are the responsibility of the passenger.

Busy Blue Bus Tours + Charters and/or its employees are unable to guarantee exact arrival and departure times at any stage of a tour and are not liable for any failure to make connections with any other services, or guarantee the operation of any 3rd party service. In the event of break down or other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified to ensure the continued operation of the tour.

Service Cancellations

Busy Blue Bus services maybe cancelled at any time due to unforeseen operational circumstances and/or as a result of natural disasters, e.g. cyclones, flooding, operational requirements, etc.  Busy Blue Bus Tours + Charters cannot be responsible for any costs incurred by passengers as a result of cancelled services. Any costs incurred by passengers as a result of cancellations will be borne solely by the passenger. Affected sectors of passenger bookings will be open- dated for future use and remain valid until used or for 12 months from the date of first purchase, whichever is sooner.

Boarding

Busy Blue Bus Tours + Charters recommends passengers are at their departure point 20 minutes before the scheduled departure time.

Smoking/ Alcohol/ Drugs

Smoking, drinking of alcohol and taking or transporting non-prescription drugs is not permitted aboard a Busy Blue Bus at any time.

Passenger Behaviour

Busy Blue Bus Tours + Charters reserves the right to refuse travel to a passenger who does not abide by a minimum dress standard of shirt, trousers/shorts/skirt and footwear.  Intoxicated passengers may be refused travel, at driver discretion.  Violent, disorderly and/or aggressive behaviour will not be tolerated and any person behaving in this way may be refused entry to the coach or may be removed from a service. Any costs incurred as a result of this action will be borne by the passenger.

Animals

Busy Blue Bus Tours + Charters strictly refuse the transportation of any live stock or domestic animals on board and or stowed in our luggage compartment. Transportation in this instance is classified as a breach of the “Australian Animal Welfare Standards and Guidelines” and the “RSPCA Policy for the Transportation of animals”. Service animals such as seeing eye dogs are permitted to travel on board with passengers who have certified approval.

Persons requiring assisted travel with a Companion Dog are permitted to travel with the appropriate certification on Busy Blue Bus Tours + Charters services. Companion dogs will require a valid identification card issued by a training organisation prescribed under the Dog Regulations 2013. Companion Dogs must have a suitably marked identifying dog coat or harness. More information about Companion Dogs can be found by contacting Seeing Eye Dogs Australia, Visibility or Assistance Dogs Australia.

Please advise of any special requirements when booking the bus.

Privacy

The information you enter here will be used only to track your payment. It will not be sold to any other party.

Luggage Restrictions

Day Tours: small carry-on bag. A few small things are recommended to make your trip more enjoyable; hat, sunglasses, sunscreen, warm clothing and rain jacket, water bottle (1L), camera with LOTS of memory and battery.

Meals

To cater for all dietary requirement including vegetarian, gluten free please advise when booking (a small surcharge may apply). Water is provided in all vehicles.

Digital Media Consent & Release

While on tour our staff or other passengers may take video, audio or digital photos of passengers which may then be used to promote our business or be used in social media posts.

By agreeing to the terms and conditions you are giving Busy Blue Bus Tours + Charters permission to use this material for any purpose which meets our primary criteria as a tour operator.

 


Essential SSL