Terms and Conditions valid to 31 March 2024
Busy Blue Bus Tours will operate with a minimum of 2 persons per tour; excepting journeys to Bremer Bay which require a minimum of 3 persons and journeys on Sunday which require a minimum of 4 persons.
All bookings must be made a minimum 18 hours prior to tour departure date and time. All bookings must be paid for in full at time of booking. Bookings not paid within 18 hours of travel departure, may be cancelled. All fares are accurate at the time of printing and updated annually. Tickets are transferrable, can be cancelled and refunded. Booking amendment fees may apply to group bookings.
All prices referred to are in Australian Dollars and include GST (Government Goods & Services Tax).
A valid concession card must be presented when purchasing a concession ticket and when boarding the coach. The travel date must fit within the ‘valid to’ date of the concession card. Concessions rates apply in the following way:
|Concession rate||Valid holders of a Pension card, Student card or Commonwealth Healthcare card|
|Accompanied Child||Aged 16 years or under|
|Family||2 adults and 2 children aged 16 years or under|
Children are not permitted on tours unless they are accompanied by a parent or legal guardian. There is no age restriction on day tours, however where a child requires an additional seat restraining device, this should be advised at time of booking; provided and fitted by the legal guardian.
Courtesy Pick Up & Drop Off
We pick up from locations around the Albany CBD (within 10km) and return to the same pick up point at the conclusion of the tour. This includes pick up at the Port of Albany for cruise ship passengers. Courtesy pick up location must be advised at time of booking.
Payment may be made either by credit card or direct deposit. Our bank account details will be provided on request. We accept major credit cards. Please be sure you have read and accepted our terms and conditions prior to sending your payment. Trade distributors will be invoiced according to contractual agreement.
Refund and Cancellation Policy
Cancellation of a booking or part thereof will incur the fees listed below. Once travel has commenced, no refunds will be made for any unused services and clients will be responsible for their travel arrangements from that point onward.
- > 48 hours – full refund
- < 48 hours – no refund
- No refund is given if a passenger fails to board service
- Bookings can be open-dated for up to 12 months from purchase date or transferred to another service up until 18 hours prior to the service departure time.
- Any cancellation or amendment to a booking must be made in writing i.e email with phone number
If your booking is made through a booking agent their cancellation fees may differ to the above and will be additional to these terms and conditions. Cruise ship customers are afforded a full refund should the ship’s captain determine not to berth in Port Albany..
Busy Blue Bus Tours strongly advise passengers to take out travel and cancellation insurance to cover against cancellation costs, lost or damaged luggage or costs incurred from injury or illness.
No liability can be taken by Busy Blue Bus Tours, the Owner/Operators or any of its affiliates in case of, but not limited to, damage to personal belongings, personal loss, theft, injury or sickness whilst participating in designated activities. Valuables should be always kept with the passenger. Busy Blue Bus Tours reserves the right to alter the route, itinerary or to cancel the operation if road, weather or other conditions dictate. Any personal expenses incurred by a passenger as a result of any curtailment, delay or alteration of any tour, whether caused by flooding, fire, road closure, mechanical defect or any other causes, are the responsibility of the passenger.
Busy Blue Bus Tours and/or its employees are unable to guarantee exact arrival and departure times at any stage of a tour and are not liable for any failure to make connections with any other services or guarantee the operation of any 3rd party service. In the event of break down or other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified to ensure the continued operation of the tour.
Busy Blue Bus Tours services maybe cancelled at any time due to unforeseen operational circumstances and/or as a result of natural disasters, e.g. cyclones, flooding, operational requirements, etc. Busy Blue Bus Tours cannot be responsible for any costs incurred by passengers because of cancelled services. Any costs incurred by passengers because of cancellations will be borne solely by the passenger. Affected sectors of passenger bookings will be open- dated for future use and remain valid until used or for 12 months from the date of first purchase, whichever is sooner.
Busy Blue Bus Tours recommends passengers are at their departure point 10 minutes before the scheduled departure time.
Smoking/ Alcohol/ Drugs
Smoking, drinking of alcohol and taking or transporting non-prescription drugs is not permitted aboard a Busy Blue Bus at any time.
Busy Blue Bus Tours reserves the right to refuse travel to a passenger who does not abide by a minimum dress standard of shirt, trousers/shorts/skirt and footwear. Intoxicated passengers may be refused travel, at driver discretion. Violent, disorderly and/or aggressive behaviour will not be tolerated and any person behaving in this way may be refused entry to the coach or may be removed from a service. Any costs incurred because of this action will be borne by the passenger.
Busy Blue Bus Tours cannot transport animals as our luggage department does not meet the “Australian Animal Welfare Standards and Guidelines” or the “RSPCA Policy for the Transportation of animals”. Service animals such as ‘seeing eye dogs are allowed transport with passengers who require the service of the animal on board the coach.
The information you enter here will be used only to track your payment. It will not be sold to any other party.
Day Tours: small carry-on bag. A few small things are recommended to make your trip more enjoyable; hat, sunglasses, sunscreen, warm clothing and rain jacket, water bottle (1L), camera with LOTS of memory and battery. Extended Tours: luggage max 10kg and one carry-on bag.
Please advise special dietary requirements when booking. Water is provided in all vehicles.
Digital Media Consent & Release
While on tour our staff or other passengers may take video, audio or digital photos of passengers which may then be used to promote our business or be used in social media posts.
Busy Blue Bus Tours has achieved accreditation for COVID19 Clean Business Practice with the Tourism Council of WA and has also complied with the requirements for listing on the Tourism Trade Checklist Directory of COVID Ready businesses.
Guests must self-report if they have the following COVID symptoms
- Sore throat
Guests will be asked to report COVID symptoms on these occasions
- At time of booking
- The day before departure
- The day of departure
The customer shall comply with all Government (Federal and State) requirements for entry into Western Australia or to access the operator’s premises, event or service. Where the customer does not so comply and cancels or is unable to access the operator’s premises, event or service, the customer shall forfeit any and all monies paid.